CoPilot Pro & CoPilot Truck

Online Support

How does CoPilot handle destinations on restricted roads?
CoPilot normally routes around all truck-restricted roads. The only exception is when a restricted road is the only way to reach a particular stop during a ...
Mon, 30 Apr, 2018 at 6:12 PM
What is the difference between CoPilot Professional and CoPilot GPS available on the App store?
CoPilot Professional is designed to be integrated with back office management applications and field service applications on a Mobile Worker’s handheld devi...
Mon, 2 Jul, 2018 at 7:55 PM
Do I need to calculate the route when destination has been sent?
No, once a destination has been sent to CoPilot, a route will be planned from the current location and no further input is needed.
Tue, 17 Jul, 2018 at 2:27 PM
How do I avoid map downloads using mobile data?
To avoid map downloads over mobile data, please ensure that the CoPilot device is connected to Wi-Fi when a map download is initiated. Connection to Wi-Fi s...
Tue, 17 Jul, 2018 at 2:51 PM
Why am I being routed down inappropriate roads?
CoPilot will calculate a route based upon the active vehicle routing profile, which sets the features of your vehicle including height, weight and length. T...
Tue, 17 Jul, 2018 at 2:42 PM
Why are there different versions of the CoPilot screen?
CoPilot will often be customized for CoPilot Professional and CoPilot Truck deployments used by fleets of professional drivers. As a result, a number of dif...
Wed, 11 Jul, 2018 at 12:44 PM
What is the passcode for ALK bluetooth GPS receivers?
OS: Android, iOS, Windows Software Versions: CoPilot, CoPilot Truck, CoPilot Professional Main Problem Type: Bluetooth connection Specific Issue: Gainin...
Tue, 17 Jul, 2018 at 2:47 PM
What are ALK's web tools?
ALK’s cloud-based ecosystem of web tools allows you to create, manage and share custom location and route management content to your licensed ALK product...
Tue, 24 Jul, 2018 at 7:15 PM
What is an ALK ID or CoPilot ID?
An ALK ID (also known as a CoPilot ID) is a single ID, consisting of an email address and password, that gives users access to ALK’s cloud-based ecosystem o...
Thu, 26 Jul, 2018 at 4:40 PM