Overview 1

• About This Guide

CoPilot Updates 1

• CoPilot 10.9.0 Release Notes

Getting Started With CoPilot 8

• The CoPilot Map Screen
• The CoPilot Menu
• The Settings Menu
• Vehicle Routing Profile: Choosing Your Vehicle Type for Routing
• Creating a Vehicle Routing Profile

See all 8 articles

Basic Trip Planning 4

• Planning Your Trip
• Starting Your Trip
• Trip Warnings, Alerts and Traffic Notifications
• Reaching Your Destination

Advanced Trip Planning 8

• Planning a Trip with Multiple Stops
• Adding Stops or Waypoints to a Trip
• Choosing an Alternate Route
• Optimizing Your Route
• Previewing the Trip

See all 8 articles

Saving Trips and Favorite Locations 3

• Saving a Trip
• Loading a Saved Trip
• Managing Your List of Favorite Locations

Map Settings 4

• Switching Between 3D and 2D views
• Switching to Split Screen View
• Changing the Dashboard Information
• Choosing Map Display and Guidance Settings

Real-Time Traffic 4

• Viewing Real-time Traffic Information
• The Traffic Bar
• The Traffic Map
• Alternate Routes to Avoid Traffic

CoPilot Settings and Reports 11

• Mileage Reports
• Safety Alerts and Warnings
• Advanced Road Warnings
• About CoPilot Screen
• Regional and Voice Settings

See all 11 articles

Driving with CoPilot 7

• What if I send an address and coordinates?
• Can I schedule stops according to time constraints?
• How do I ensure my route takes into account Hazmat restricted roads?
• What happens if I lose mobile network coverage?
• Can I store more than one region's maps on a device?

See all 7 articles

Features 6

• What is RouteSync?
• Can I send my Truck dimensions automatically?
• How should map downloads be handled?
• Who provides your map data?
• Why do I see AirMiles?

See all 6 articles

Getting Started 1

• Where can I find CoPilot API documentation?

Licensing 9

• How do I purchase CoPilot?
• Do I need a contract to sell CoPilot?
• Is CoPilot a one-off payment or is it available on a subscription basis?
• How do I get CoPilot?
• Am I eligible for a map update?

See all 9 articles

Overview 14

• What is CoPilot Truck?
• Can I integrate CoPilot with our existing App/software?
• Which platforms are supported?
• Where does CoPilot provide map coverage?
• What are the memory requirements for running CoPilot?

See all 14 articles

Troubleshooting 16

• What can I do, if I receive the error message: "Base map is missing"?
• Why are over-the-air CoPilot map downloads not working?
• What does "Manual Activation" mean and how do I do it?
• Why is the address I am sending failing?
• Why is ActiveTraffic not updating?

See all 16 articles

Getting Started 14

• What is CoPilot FleetPortal?
• FleetPortal Updates (Release Notes)
• CoPilot FleetPortal Functionality for Partners
• Add CoPilot FleetPortal Users
• Add Vehicles and Drivers to be Managed through FleetPortal

See all 14 articles

FAQs 12

• How can I get access to CoPilot FleetPortal?
• How should I name Vehicle Routing Profiles?
• I am having trouble logging in or I forgot my password. What should I do?
• How do I update my password?
• What's the best way to name Vehicle Groups?

See all 12 articles

Product Training Resources 3

• Old CoPilot FleetPortal & New CoPilot FleetPortal
• Old CoPilot FleetPortal & New ALK Content Tools
• CoPilot FleetPortal - How To Videos

Getting Started 9

• RouteReporter Updates (Release Notes)
• What is CoPilot RouteReporter?
• Manage CoPilot RouteReporter Users
• CoPilot RouteReporter Functionality
• Components of RouteReporter Dashboard

See all 9 articles

Online Support 7

• What is CoPilot RouteReporter? What are the benefits of using it?
• How can I get access to CoPilot RouteReporter?
• Can there be multiple users within my company with access to CoPilot RouteReporter?
• I am having trouble logging in or I forgot my password. What should I do?
• Is my fleet's data private and secure?

See all 7 articles

Content Tools User Guide 11

• Content Tools Updates (Release Notes)
• What is Content Tools?
• Content Tools Account Access
• Company Administration Page and Permissions
• Creating Custom Places

See all 11 articles

Content Tools FAQs 14

• Where should a Place be located?
• How can I get access to Content Tools?
• What is a good way to name Place Sets?
• Can multiple users within my company access Content Tools?
• What is a good way to name Avoids/Favors and Road Closures?

See all 14 articles

MapSure User Guide 0

FAQs 0

Overview & Basics - Materials to guide you through setup, features, and what’s new 6

• Feature Transition Guides
• CoPilot FleetPortal User Guide
• CoPilot RouteReporter User Guide
• ALK Content Tools User Guide
• 3 Steps to Success

See all 6 articles

Build a Strong Foundation: Getting Set Up for Success - Best practices to ensure a maximized navigation experience 7

• Best Practices for Better Business - Part 1
• Best Practices for Better Business - Part 2
• Best Practices for Better Business - Part 3
• CoPilot FleetPortal Best Practices Video
• CoPilot RouteReporter Best Practices Video

See all 7 articles

Training & Best Practices Videos - View quick and informative videos on web tools and supporting best practices 6

• Best Practices Videos
• CoPilot Truck Fleet Management Web Tools Overview
• CoPilot Truck Fleet Management Web Tools - CoPilot FleetPortal
• CoPilot Truck Fleet Management Web Tools - CoPilot RouteReporter
• CoPilot Truck Fleet Management Web Tools - ALK MapSure

See all 6 articles

General 7

• What is the difference between CoPilot Professional and CoPilot GPS?
• How do I avoid map downloads using mobile data?
• Why are there different versions of the CoPilot screen?
• What is the passcode for ALK bluetooth GPS receivers?
• What are Trimble's web tools?

See all 7 articles

Routing 7

• How should a driver re-route in CoPilot?
• What hazmat settings should I use for loads with multiple hazmat placards?
• How does CoPilot handle destinations on restricted roads?
• Why am I being routed down inappropriate roads?
• Do I need to calculate the route when a destination has been sent?

See all 7 articles

Product Training Resources 3

• CoPilot Driver Training Visor Guide
• Driving Menu
• Enter a Destination

New Customer OnBoarding 1

• Fast Pass Analysis

CoPilot Best Practice and Training Videos (Partner/Integrator) 0

Step 1 - Check Your Version and Map Data 1

• Are your devices up to date?

Step 2 - Request a FastPass Analysis 3

• What is a FastPass Analysis?
• How to Submit a FastPass Analysis
• How to Format Files for a FastPass Analysis

Step 3 - Set Up Your Web Tools (Do Not Skip) 5

• Getting Started With Web Tools
• CoPilot FleetPortal - Best Practices
• CoPilot RouteReporter - Best Practices
• Content Tools - Best Practices
• CoPilot Settings - Best Practices

Step 4 - Train Your Drivers and Back Office 4

• Driver Training
• Back-Office Training for Web Tools
• CoPilot 10 - How To Videos
• CoPilot v10.7 - How To Guides

Account Manager User Guide 6

• What is the Account Manager?
• Account Manager: Getting Started Guide
• Account Manager: Setting Up Your Company Account
• Account Manager: Adding Users
• Account Manager: Changing or Deleting Users

See all 6 articles

Account Manager FAQs 2

• Is there any cost to access the Account Manager?
• What happens if a driver gets a new device?

North America Map Data 4

• North America Q2.1 Map Data
• North America Q2 Map Data
• North America Q1.2 Map Data
• North America Q1.1 Map Data

North America Toll Data 2

• June 2019 North America Toll Update
• April 2019 North America Toll Update

Europe Toll Data 0

Map Data Overview 1

• Who is your map data provider?

MapSure 3

• What is MapSure?
• Why can't I save my changes in MapSure?
• What’s new in MapSure?

Getting Started With CoPilot 7

• First Steps to a Successful CoPilot Integration
• Where Do I Access CoPilot?
• Where Can I Find API Documentation?
• How To Install CoPilot On Android (OTA Map Download)
• How To Install CoPilot On Android (Pre-Loaded Map Data On SD Card)

See all 7 articles

Getting Started With The Partner Portal 4

• How Do I Access The Partner Portal?
• What's The Difference Between CPIK and SDK?
• How Do I Download CoPilot?
• Where Can I Find Documentation On How To Integrate CoPilot?

Getting Started With Web Tools 1

• How To Configure CoPilot For Use With Web Tools

Steps To A Successful Integration 0