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Knowledge base
CoPilot User Guide
Overview
2
About This Guide
Privacy Policy
CoPilot Updates
1
CoPilot 10.9 Release Notes
Getting Started With CoPilot
8
The CoPilot Map Screen
The CoPilot Menu
The Settings Menu
Vehicle Routing Profile: Choosing Your Vehicle Type for Routing
Creating a Vehicle Routing Profile
See all 8 articles
Basic Trip Planning
4
Planning Your Trip
Starting Your Trip
Trip Warnings, Alerts and Traffic Notifications
Reaching Your Destination
Advanced Trip Planning
8
Adding Stops or Waypoints to a Trip
Planning a Trip
Choosing an Alternate Route
Optimizing Your Route
Previewing the Trip
See all 8 articles
Saving Trips and Favorite Locations
3
Saving a Trip
Loading a Saved Trip
Managing Your List of Favorite Locations
Map Settings
4
Switching Between 3D and 2D views
Switching to Split Screen View
Changing the Dashboard Information
Choosing Map Display and Guidance Settings
Real-Time Traffic
4
Viewing Real-time Traffic Information
The Traffic Bar
The Traffic Map
Alternate Routes to Avoid Traffic
CoPilot Settings and Reports
11
Mileage Reports
Safety Alerts and Warnings
Advanced Road Warnings
About CoPilot Screen
Units of Measurement Settings
See all 11 articles
CoPilot FAQs (Partner/Integrators)
Driving with CoPilot
7
What if I send an address and coordinates?
Can I schedule stops according to time constraints?
How do I ensure my route takes into account Hazmat restricted roads?
What happens if I lose mobile network coverage?
Can I store more than one region's maps on a device?
See all 7 articles
Features
6
What is RouteSync?
Can I send my Truck dimensions automatically?
How should map downloads be handled?
Who provides your map data?
Why do I see AirMiles?
See all 6 articles
Getting Started
1
Where can I find CoPilot API documentation?
Licensing
9
How do I purchase CoPilot?
Do I need a contract to sell CoPilot?
Is CoPilot a one-off payment or is it available on a subscription basis?
How do I get CoPilot?
Am I eligible for a map update?
See all 9 articles
Overview
14
What is CoPilot Truck?
Can I integrate CoPilot with our existing App/software?
Which platforms are supported?
Where does CoPilot provide map coverage?
What are the memory requirements for running CoPilot?
See all 14 articles
Troubleshooting
15
What can I do, if I receive the error message: "Base map is missing"?
What does "Manual Activation" mean and how do I do it?
Why is the address I am sending failing?
Why is ActiveTraffic not updating?
I have had my device stolen, can I get a replacement copy?
See all 15 articles
CoPilot FleetPortal
FleetPortal User Guide
16
What is CoPilot FleetPortal?
FleetPortal Updates (Release Notes)
CoPilot FleetPortal Functionality for Partners
Add CoPilot FleetPortal Users
Add Vehicles and Drivers to be Managed through FleetPortal
See all 16 articles
FAQs
12
How can I get access to CoPilot FleetPortal?
How should I name Vehicle Routing Profiles?
I am having trouble logging in or I forgot my password. What should I do?
How do I update my password?
What's the best way to name Vehicle Groups?
See all 12 articles
Product Training Resources
3
Old CoPilot FleetPortal & New CoPilot FleetPortal
Old CoPilot FleetPortal & New ALK Content Tools
CoPilot FleetPortal - How To Videos
CoPilot RouteReporter
RouteReporter User Guide
9
RouteReporter Updates (Release Notes)
What is CoPilot RouteReporter?
Manage CoPilot RouteReporter Users
How CoPilot RouteReporter Works
Components of RouteReporter Dashboard
See all 9 articles
Online Support
8
What is CoPilot RouteReporter? What are the benefits of using it?
How can I get access to CoPilot RouteReporter?
Can there be multiple users within my company with access to CoPilot RouteReporter?
I am having trouble logging in or I forgot my password. What should I do?
Is my fleet's data private and secure?
See all 8 articles
Content Tools
Content Tools User Guide
12
Content Tools Updates (Release Notes)
What is Content Tools?
Content Tools Account Access
Company Administration Page and Permissions
Creating Custom Places
See all 12 articles
Content Tools FAQs
14
Where should a Place be located?
How can I get access to Content Tools?
What is a good way to name Place Sets?
Can multiple users within my company access Content Tools?
What is a good way to name Avoids/Favors and Road Closures?
See all 14 articles
MapSure
MapSure User Guide
0
FAQs
0
PeopleNet - Transition Materials
Overview & Basics - Materials to guide you through setup, features, and what’s new
6
Feature Transition Guides
CoPilot FleetPortal User Guide
CoPilot RouteReporter User Guide
ALK Content Tools User Guide
3 Steps to Success
See all 6 articles
Build a Strong Foundation: Getting Set Up for Success - Best practices to ensure a maximized navigation experience
7
Best Practices for Better Business - Part 1
Best Practices for Better Business - Part 2
Best Practices for Better Business - Part 3
CoPilot FleetPortal Best Practices Video
CoPilot RouteReporter Best Practices Video
See all 7 articles
Training & Best Practices Videos - View quick and informative videos on web tools and supporting best practices
6
Best Practices Videos
CoPilot Truck Fleet Management Web Tools Overview
CoPilot Truck Fleet Management Web Tools - CoPilot FleetPortal
CoPilot Truck Fleet Management Web Tools - CoPilot RouteReporter
CoPilot Truck Fleet Management Web Tools - ALK MapSure
See all 6 articles
CoPilot FAQs
General
7
What is the difference between CoPilot Professional and CoPilot GPS?
How do I avoid map downloads using mobile data?
Why are there different versions of the CoPilot screen?
What is the passcode for ALK bluetooth GPS receivers?
What are Trimble's web tools?
See all 7 articles
Routing
7
How should a driver re-route in CoPilot?
What hazmat settings should I use for loads with multiple hazmat placards?
Why am I being routed down inappropriate roads?
Do I need to calculate the route when a destination has been sent?
How do I route to a Site?
See all 7 articles
CoPilot Training and Resources (Partner/Integrators)
Product Training Resources
3
CoPilot Driver Training Visor Guide
Driving Menu
Enter a Destination
New Customer OnBoarding
0
CoPilot Best Practice and Training Videos (Partner/Integrator)
0
New Customer On-Boarding
Step 1 - Check Your Version and Map Data
1
Are your devices up to date?
Step 2 - Request a FastPass Analysis
1
What is a FastPass Analysis?
Step 3 - Set Up Your Web Tools (Do Not Skip)
5
Getting Started With Web Tools
CoPilot FleetPortal - Best Practices
CoPilot RouteReporter - Best Practices
Content Tools - Best Practices
CoPilot Settings - Best Practices
Step 4 - Train Your Drivers and Back Office
4
Driver Training
Back-Office Training for Web Tools
CoPilot 10 - How To Videos
CoPilot v10.7 - How To Guides
Account Manager
Account Manager User Guide
12
What is the Account Manager?
Account Manager: Getting Started Guide
Account Manager: Setting Up Your Company Account
Account Manager: Adding Users
Account Manager: Installing Apps
See all 12 articles
Account Manager FAQs
2
Is there any cost to access the Account Manager?
What happens if a driver gets a new device?
Data Updates
North America Map Data
7
North America Q3.2 2019 Map Data
North America Q3.1 2019 Map Data
North America Q3 2019 Map Data
North America Q2.1 2019 Map Data
North America Q2 2019 Map Data
See all 7 articles
North America Toll Data
4
October 2019 North America Tolls Update
August 2019 North America Tolls Update
June 2019 North America Tolls Update
April 2019 North America Tolls Update
Europe Toll Data
2
Europe Toll Data Overview
October 2019 Europe Tolls Update
Worldwide Map Data
1
PC*MILER 33 Worldwide Map Data
Data FAQs
Map Data Overview
1
Who is your map data provider?
MapSure
3
What is MapSure?
Why can't I save my changes in MapSure?
What’s new in MapSure?
Getting Started With Your CoPilot Integration
Getting Started With CoPilot
7
First Steps to a Successful CoPilot Integration
Where Do I Access CoPilot?
Where Can I Find API Documentation?
How To Install CoPilot On Android (OTA Map Download)
How To Install CoPilot On Android (Pre-Loaded Map Data On SD Card)
See all 7 articles
Getting Started With The Partner Portal
4
How Do I Access The Partner Portal?
What's The Difference Between CPIK and SDK?
How Do I Download CoPilot?
Where Can I Find Documentation On How To Integrate CoPilot?
Getting Started With Web Tools
1
How To Configure CoPilot For Use With Web Tools
Steps To A Successful Integration
0
MapExact
FAQs
0
