Overview 1

• About This Guide

Getting Started With CoPilot 8

• The CoPilot Map Screen
• The CoPilot Menu
• The Settings Menu
• Choosing Your Vehicle Type (Vehicle Routing Profile)
• Creating a Vehicle Routing Profile

See all 8 articles

Basic Trip Planning 4

• Planning Your Trip
• Starting Your Trip
• Trip Warnings, Alerts and Traffic Notifications
• Reaching Your Destination

Advanced Trip Planning 11

• Planning a Trip with Multiple Stops
• Adding Stops to a Trip
• Choosing an Alternative Route
• Optimizing Your Route
• Previewing the Trip

See all 11 articles

Map Settings 4

• Switching Between 3D and 2D views
• Switching to Split Screen View
• Changing the Dashboard Information
• Choosing Map Display and Guidance Settings

Real-Time Traffic 3

• Viewing Real-time Traffic Information
• The Traffic Bar
• The Traffic Map

CoPilot Settings and Reports 7

• Mileage Reports
• Safety Alerts and Warnings
• Regional and Voice Settings
• Language Preferences
• Sound Settings

See all 7 articles

CoPilot Settings 6

• Resetting CoPilot to Default
• About CoPilot Screen
• Managing Your CoPilot Maps
• Reporting a Map Issue (North America Only)
• Changing and Upgrading Your CoPilot Account

See all 6 articles

Getting Started 1

• Where can I find CoPilot API documentation?

Overview 14

• What is CoPilot Truck?
• Can I integrate CoPilot with our existing App/software?
• Which platforms are supported?
• Where does CoPilot provide map coverage?
• What are the memory requirements for running CoPilot?

See all 14 articles

Licensing 9

• How do I purchase CoPilot?
• Do I need a contract to sell CoPilot?
• Is CoPilot a one-off payment or is it available on a subscription basis?
• How do I get CoPilot?
• Am I eligible for a map update?

See all 9 articles

Features 6

• What is RouteSync?
• Can I send my Truck dimensions automatically?
• How should map downloads be handled?
• Who provides your map data?
• Why do I see AirMiles?

See all 6 articles

Troubleshooting 10

• What can I do, if I receive the error message: "Base map is missing"?
• What does "Manual Activation" mean and how do I do it?
• Why is the address I am sending failing?
• Why is ActiveTraffic not updating?
• I have had my device stolen, can I get a replacement copy?

See all 10 articles

Driving with CoPilot 7

• What if I send an address and coordinates?
• Can I schedule stops according to time constraints?
• How do I ensure my route takes into account Hazmat restricted roads?
• What happens if I lose mobile network coverage?
• Can I store more than one region's maps on a device?

See all 7 articles

Getting Started 13

• What is CoPilot FleetPortal?
• CoPilot FleetPortal Functionality
• Add CoPilot FleetPortal Users
• Weeks to Save Data/Data Retention Policy
• Add fleet of Vehicles and Drivers to be managed through CoPilot FleetPortal

See all 13 articles

Online Support 14

• Is traffic taken into consideration when planning my routes?
• How can I get access to CoPilot FleetPortal?
• Naming Vehicle Routing Profiles
• Can there be multiple users within my company with access to CoPilot FleetPortal?
• Naming Vehicle Groups

See all 14 articles

Product Training Resources 4

• Old CoPilot FleetPortal & New CoPilot FleetPortal
• Old CoPilot FleetPortal & New ALK Content Tools
• CoPilot FleetPortal - How To Videos
• Release Notes

Getting Started 14

• What is CoPilot FleetPortal?
• CoPilot FleetPortal Functionality
• Add CoPilot FleetPortal Users
• Weeks to Save Data/Data Retention Policy
• Add fleet of Vehicles and Drivers to be managed through CoPilot FleetPortal

See all 14 articles

Online Support 12

• How can I get access to CoPilot FleetPortal?
• Naming Vehicle Routing Profiles
• Can there be multiple users within my company with access to CoPilot FleetPortal?
• Naming Vehicle Groups
• I am having trouble logging in or I forgot my password. What should I do?

See all 12 articles

Product Training Resources 3

• Old CoPilot FleetPortal & New CoPilot FleetPortal
• Old CoPilot FleetPortal & New ALK Content Tools
• Release Notes

Getting Started 8

• What is CoPilot RouteReporter?
• Manage CoPilot RouteReporter Users
• CoPilot RouteReporter Functionality
• Components of RouteReporter Dashboard
• Route Compliance Tab

See all 8 articles

Online Support 6

• What is CoPilot RouteReporter? What are the benefits of using it?
• How can I get access to CoPilot RouteReporter?
• Can there be multiple users within my company with access to CoPilot RouteReporter?
• I am having trouble logging in or I forgot my password. What should I do?
• Is my fleet's data private and secure?

See all 6 articles

Getting Started 8

• Manage CoPilot RouteReporter Users
• What is CoPilot RouteReporter?
• CoPilot RouteReporter Functionality
• Components of RouteReporter Dashboard
• Route Compliance Tab

See all 8 articles

Online Support 6

• What is CoPilot RouteReporter? What are the benefits of using it?
• How can I get access to CoPilot RouteReporter?
• Can there be multiple users within my company with access to CoPilot RouteReporter?
• I am having trouble logging in or I forgot my password. What should I do?
• How to update my password?

See all 6 articles

ALK Content Tools User Guide 10

• What is ALK Content Tools?
• Manage Accounts
• Content Tools and the ALK ID
• Creating Custom Places
• ALK Places

See all 10 articles

ALK Content Tools FAQs 14

• Where should a Place be located?
• How can I get access to ALK Content Tools?
• What is a good way to name Place Sets?
• Can multiple users within my company access ALK Content Tools?
• What is a good way to name Avoids/Favors and Road Closures?

See all 14 articles

ALK MapSure User Guide 2

• What is ALK MapSure?
• What’s new in ALK MapSure?

Overview & Basics - Materials to guide you through setup, features, and what’s new 6

• Feature Transition Guides
• CoPilot FleetPortal User Guide
• CoPilot RouteReporter User Guide
• ALK Content Tools User Guide
• 3 Steps to Success

See all 6 articles

Build a Strong Foundation: Getting Set Up for Success - Best practices to ensure a maximized navigation experience 7

• Best Practices for Better Business - Part 1
• Best Practices for Better Business - Part 2
• Best Practices for Better Business - Part 3
• CoPilot FleetPortal Best Practices Video
• CoPilot RouteReporter Best Practices Video

See all 7 articles

Training & Best Practices Videos - View quick and informative videos on web tools and supporting best practices 6

• Best Practices Videos
• CoPilot Truck Fleet Management Web Tools Overview
• CoPilot Truck Fleet Management Web Tools - CoPilot FleetPortal
• CoPilot Truck Fleet Management Web Tools - CoPilot RouteReporter
• CoPilot Truck Fleet Management Web Tools - ALK MapSure

See all 6 articles

General 6

• What is the difference between CoPilot Professional and CoPilot GPS available on the App store?
• How do I avoid map downloads using mobile data?
• Why are there different versions of the CoPilot screen?
• What is the passcode for ALK bluetooth GPS receivers?
• What are ALK's web tools?

See all 6 articles

Updates (Version Release Notes) 0

Routing 3

• How does CoPilot handle destinations on restricted roads?
• Do I need to calculate the route when destination has been sent?
• Why am I being routed down inappropriate roads?

Product Training Resources 3

• CoPilot Driver Training Visor Guide
• Driving Menu
• Enter a Destination

Step 1 - Latest Application and Map Data 1

• Getting Started

Step 2 - FastPass Analysis 3

• What is a FastPass Analysis?
• How to submit a FastPass Analysis?
• Customer File Format

Step 3 - Setup ALK Web Tools 5

• Starting with ALK Web Tools
• CoPilot FleetPortal - Best Practices
• CoPilot RouteReporter - Best Practices
• ALK Content Tools - Best Practices
• CoPilot Settings - Best Practices

Step 4 - CoPilot Training and Resources 4

• Driver Training
• User and Back-Office Training
• CoPilot 10 - How To Videos
• CoPilot v10.7 - How To Guides