VERSION 10 PARTNER / ENTERPRISE

Troubleshooting

Answers to common customer questions about CoPilot.

CoPilot Routing Troubleshooting
Below are some of the more common issues encountered by CoPilot customers related to routing, as well as possible reasons for those issues. If you need addi...
Wed, 22 Nov, 2023 at 3:43 PM
CoPilot Licensing Error Codes
This table describes some of the more common licensing errors you may encounter when installing CoPilot. Error code Text in CoPilot Reason for erro...
Tue, 19 Mar, 2024 at 5:18 PM
CoPilot Failed To Find A Valid Route To Your Destination
The error "CoPilot failed to find a valid route to your destination" can occur for many reasons. Below are some common causes and solutions. I...
Wed, 22 Nov, 2023 at 6:34 PM
Why has voice navigation changed on my Samsung devices?
CoPilot customers have recently reported that Text-to-Speech (TTS) voice instructions have either changed or no longer work on Samsung devices operating on ...
Wed, 9 Jul, 2025 at 1:38 PM