CoPilot Pro & CoPilot Truck


Troubleshooting

Answers to common questions about CoPilot.

What can I do, if I receive the error message: "Base map is missing"?
The error message "Base map is missing" means that you cannot install the map data, because the Product Key is set to a different region. In th...
Thu, 9 Feb, 2017 at 8:57 AM
What does "Manual Activation" mean and how do I do it?
All Product Keys have to be activated. This will normally be done during the initial start-up of CoPilot. However, if the device cannot connect to the inter...
Thu, 20 Apr, 2017 at 2:11 PM
Why is the address I am sending failing?
If the address that you are sending is not being received by a device please review the address to ensure it is in the correct format. If you are sending th...
Mon, 16 Jul, 2018 at 7:09 PM
Why is ActiveTraffic not updating?
Active Traffic may not be updating due to lack of mobile signal or you have not subscribed for this additional feature, CoPilot will check for traffic updat...
Thu, 12 Jul, 2018 at 7:15 PM
I have had my device stolen, can I get a replacement copy?
The version that has been stolen needs to be remotely deactivated. This can be done by logging onto MyCoPilot online and the product deactivated on the devi...
Thu, 9 Feb, 2017 at 8:59 AM
Can I reduce the map data size of CoPilot?
No, we do not recommend deleting any content within program files. If there is limited space within your device please let your account manager know and we ...
Thu, 9 Feb, 2017 at 8:59 AM
Can I improve battery life?
As with all navigation apps, CoPilot can be a quite power-hungry application. This is due to a number of reasons including continuous use of the GPS receive...
Thu, 9 Feb, 2017 at 8:59 AM
Report a Map Issue
For North American regions only: To submit a map improvement, please visit https:\\mapsure.alk.com For Europe, Australasia, South America, Africa, A...
Thu, 12 Jul, 2018 at 6:53 PM
Why am I seeing a blank screen with CPIK?
It has been noted that when integrating with CPIK, blank screens can occasionally be seen.  When we have looked into this we have noted that in most cas...
Wed, 18 Jul, 2018 at 12:06 PM
Why is the CPIK integration keyboard not showing?
Some instances where on Android CPIK deployments the keyboard is not shown when text entry is required such as the address entry screen. We recommend th...
Wed, 18 Jul, 2018 at 12:07 PM