SUPPORT CENTER

Troubleshooting

Answers to common questions about CoPilot.

What can I do, if I receive the error message: "Base map is missing"?
The error message "Base map is missing" means that you cannot install the map data, because the Product Key is set to a different region.  In ...
Tue, 3 Dec, 2019 at 4:22 PM
What does "Manual Activation" mean and how do I do it?
All Product Keys have to be activated. This will normally be done during the initial start-up of CoPilot. However, if the device cannot connect to the inter...
Tue, 3 Dec, 2019 at 4:41 PM
Why is the address I am sending failing?
If the address that you are sending is not being received by a device, please review the address to ensure it is in the correct format. If you are sending t...
Tue, 3 Dec, 2019 at 4:38 PM
Why is ActiveTraffic not updating?
ActiveTraffic may not be updating due to the lack of a mobile signal or because you have not subscribed for this additional feature. CoPilot will check for ...
Tue, 3 Dec, 2019 at 6:00 PM
Can I reduce the map data size of CoPilot?
No, we do not recommend deleting any content within program files. If there is limited space within your device please let your account manager know and we ...
Thu, 9 Feb, 2017 at 8:59 AM
Can I improve battery life?
As with all navigation apps, CoPilot can be a quite power-hungry application. This is due to a number of reasons including continuous use of the GPS receive...
Thu, 9 Feb, 2017 at 8:59 AM
How do I report a map issue?
For North American regions only To submit a map improvement, please visit our MapSure site. You can also report map issues directly from your CoPilo...
Fri, 21 May, 2021 at 2:38 PM
Why am I seeing a blank screen with CPIK libraries?
It has been noted that when integrating with CPIK libraries, blank screens can occasionally be seen.  When we have looked into this we have not...
Tue, 20 Jul, 2021 at 1:36 PM
Why is the CPIK integration keyboard not showing?
Some instances where on Android CPIK deployments the keyboard is not shown when text entry is required such as the address entry screen. We recommend th...
Wed, 3 Feb, 2021 at 3:55 PM
CoPilot Troubleshooting Files
TROUBLESHOOTING FILES Supported Versions: ALL OVERVIEW There may be situations where you'll need to work with Trimble MAPS to troubleshoot routin...
Fri, 2 Apr, 2021 at 4:19 PM