Active Traffic may not be updating due to lack of mobile signal or you have not subscribed for this additional feature, CoPilot will check for traffic updates regularly. If an extended period of time passes and you believe an update has not been received please check that the device has connection to a mobile network.
If updates are being received but users wish to receive these more often, extend the area that is being checked for traffic information or amend the time that a detour would be provided, these parameters are all configurable. Please refer to the documentation available on the CoPilot Professional Portal or get in contact via CoPilotPro@ALK.com for further support relating to the ActiveTraffic functionality.
If you are interested in upgrading your deployment to include traffic updates please get in touch with your account manager.