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FleetPortal FAQs

Frequently asked questions about CoPilot FleetPortal.

How can I get access to CoPilot FleetPortal?
CoPilot FleetPortal is made available to customers by our reseller partners in North America.  To get access to CoPilot FleetPortal, please contact your CoP...
Tue, 29 Aug, 2017 at 5:47 PM
How should I name Vehicle Routing Profiles?
A driver can view the vehicle profile name directly within the CoPilot application. It is recommended that the vehicle profiles are assigned unique names so...
Mon, 28 Jan, 2019 at 9:01 PM
I am having trouble logging in or I forgot my password. What should I do?
If you can't sign in to your account because you forgot your password, click the Forgot Password link located on the login page. If you are still h...
Wed, 19 Sep, 2018 at 3:24 PM
How do I update my password?
After logging in, click on the Web Tools menu in the top menu bar. Click on Change Password to enter your new password and click  Save.
Wed, 20 Nov, 2019 at 2:59 PM
What's the best way to name Vehicle Groups?
Organizations can have many levels and cross sections of management and reporting, resulting in the need for location groups, regional groups, asset group...
Mon, 28 Jan, 2019 at 9:01 PM
What's the best way to name Configuration Profiles?
When naming Configuration Profiles, be descriptive so that other users within your company can understand and make use of existing profiles.   The main...
Mon, 28 Jan, 2019 at 9:08 PM
How should I set the FleetPortal Sync Interval?
Sync intervals are scans set in CoPilot to call CoPilot FleetPortal for updates. Additionally, CoPilot scans for updates at every navigation start up. Bes...
Mon, 28 Jan, 2019 at 9:12 PM
How should I set the out-of-route threshold?
Set the out-of-route (OoR) threshold to the distance at which you want to be notified via email that a driver is out-of-route. CoPilot will start tracking O...
Wed, 6 May, 2020 at 2:43 PM
What settings are recommend for Driver Accessibility?
For Driver Accessibility settings in a Configuration Profile, we recommend: Routing Profile Creation or Editing by Drivers  Best practices are to crea...
Wed, 6 May, 2020 at 2:43 PM
What Does UNKNOWN Mean on The Vehicle Summary Report?
There are a few reasons that UNKNOWN will appear on your Vehicle Summary Report. The FleetPortal server did not receive CoPilot’s App and Map Data call. T...
Tue, 29 Jan, 2019 at 8:57 PM