CoPilot Pro & CoPilot Truck

Online Support

How can I get access to CoPilot FleetPortal?
CoPilot FleetPortal is made available to customers by our reseller partners in North America.  To get access to CoPilot FleetPortal, please contact your CoP...
Wed, 19 Jul, 2017 at 7:13 PM
Naming Vehicle Routing Profiles
A driver can view the vehicle profile name directly within the CoPilot application.. It is recommended that the vehicle profiles are assigned unique names s...
Wed, 19 Jul, 2017 at 7:42 PM
Can there be multiple users within my company with access to CoPilot FleetPortal?
Yes, after an account is set up, your company’s CoPilot FleetPortal administrator can set up sub-users.
Tue, 29 Aug, 2017 at 5:44 PM
Naming Vehicle Groups
Organizations can have many levels and cross sections of management and reporting, resulting in the need for location groups, regional groups, asset grou...
Wed, 19 Jul, 2017 at 7:43 PM
I am having trouble logging in or I forgot my password. What should I do?
If you can't sign in to your account because you forgot your password, click on the Forgot Password link on the log-in page.
Wed, 16 May, 2018 at 5:42 PM
Routing Profile Settings
General options Routing Type - Recommended is to use Practical.  Shortest will give you the shortest distance but will typically take longer due to more...
Tue, 29 Aug, 2017 at 5:45 PM
Naming Configuration Profiles
When naming Configuration Profiles, be descriptive so that other users within your company can understand and make use of existing profiles.   The ma...
Tue, 29 Aug, 2017 at 5:45 PM
FleetPortal Sync Interval
Sync intervals are scans set in CoPilot to  call CoPilot FleetPortal for updates.  Additionally, CoPilot scans for updates at every navigation start up.  ...
Wed, 19 Jul, 2017 at 7:46 PM
How to update my password?
After logging in, click on the ALK Cloud menu in the top menu bar. Click on Change Password to enter your new password and click  Save.
Fri, 21 Jul, 2017 at 4:20 PM
Out-of-Route Threshold
Set the out-of-route threshold to the distance at which you want to be notified via email that a  driver is out-of-route. Note: CoPilot will start track...
Wed, 19 Jul, 2017 at 7:47 PM