There are a couple reasons why your route may not appear in RouteReporter.


  1. Are you licensed for RouteReporter? RouteReporter is a paid add-on solution that is enabled separately from your standard CoPilot license.  Please check with your Partner/Integrator for information on how to enable RouteReporter.
  2. Does the device have an internet connection? CoPilot requires an internet connection in order to send route information to RouteReporter.  If the device has poor or no internet connection, CoPilot not be able to send the route information. When this happens, CoPilot will continue attempting to send the route information once every 30 minutes—up to 10 times.  During that time, any subsequent route information messages will be queued up until the internet connection is restored.