If you do not believe the route you have been instructed to take is correct please carry out the following checks:

  • Check the Vehicle Routing Profile is accurate and up to date
  • Ensure restrictions such as "Avoid Tolls" have not been accidentally selected

Once you have checked these review the route and check that a detour has not been applied due to traffic or weather conditions.

If you believe there is an issue with the map please refer to the Report a Map Issue article for further guidance on reporting an issue with the map data.